Shipping Policy

Last updated: 29 September 2026

This Shipping Policy applies to all orders placed on belgraviawear.uk, operated by LCOSTA ECOM LTD, 483 Green Lanes, London, England, N13 4FG.

1. Where we deliver

We deliver to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland) and to selected European countries. Available destinations and shipping options are shown at checkout.

2. Dispatch time

Dispatch times depend on the shipping option selected at checkout:

• Standard Shipping: Orders are dispatched within 5 business days after your order is confirmed.

• Express Shipping: Orders are dispatched within 2 business days after your order is confirmed.

Business days are Monday to Friday, excluding UK bank holidays. Once your parcel has been dispatched, you will receive a shipping confirmation email with your tracking number.

3. Delivery time

The following transit times apply to both United Kingdom and European addresses. They begin after dispatch and do not include the order processing and dispatch period:

• Standard Shipping: 5 to 10 business days after dispatch.

• Express Shipping: 5 to 8 business days after dispatch, where this option is available at checkout.

Including dispatch time, please allow up to 15 business days for Standard Shipping and up to 10 business days for Express Shipping from order confirmation.

These delivery times are estimates based on our courier partners and may occasionally vary during peak periods or due to circumstances beyond our control, such as severe weather, customs processing or postal strikes. If your order is affected by a significant delay, we will contact you. These estimates do not limit your statutory rights regarding delivery.

4. Shipping costs and import charges

Shipping costs for Standard Shipping and Express Shipping are calculated and displayed at checkout before you pay.

Where free standard shipping is offered, the qualifying conditions are shown on the product page and at checkout. Free standard shipping offers do not include Express Shipping unless explicitly stated.

Customers will not be charged any additional import duties, customs fees or import taxes upon delivery. If you receive a request to pay any such charges, please contact us so we can resolve it.

5. Order tracking

Every order is sent with tracking. Your tracking link is included in the shipping confirmation email. Please allow 24 to 48 hours after dispatch for the first tracking scan to appear.

6. Delivery address

Please make sure your delivery address is complete and correct at checkout. If you need to change the address, contact us as soon as possible. We can update it before dispatch but not once the parcel has left.

Orders returned to us because of an incomplete or incorrect address provided at checkout may be re-sent at the customer's cost. Any applicable re-shipping cost will be communicated before a new shipment is arranged.

7. Damaged or missing parcels

If your parcel arrives damaged, or if tracking shows it as delivered but you have not received it, please contact us as soon as possible, ideally within 7 days of the delivery date, so we can investigate with the courier and arrange a replacement or refund where appropriate.

This 7-day period is a request to help us investigate promptly, not a deadline that limits your statutory rights. Contacting us after this period does not automatically make your claim ineligible.

8. Cancellations and returns

You can cancel your order for a full refund at any time before it is dispatched.

If your order has already been dispatched, please contact us and refer to our Refund Policy for cancellation and return instructions. Dispatch does not remove any statutory right you may have to cancel your purchase.

For UK customers, most online purchases can be cancelled without giving a reason up to 14 days after receipt, subject to applicable legal exceptions. Customers in other destinations retain their rights under applicable consumer protection laws.

Nothing in this Shipping Policy limits or excludes your statutory rights.

9. Contact

For questions about your delivery, please contact us:

• Email: contact@belgraviawear.uk

• Telephone: +44 7 441426149
  

• WhatsApp (messages only): +44 7 457406711
  
  

• Business address: LCOSTA ECOM LTD, 483 Green Lanes, London, England, N13 4FG.

Our customer service hours are Monday to Friday, 9:00 to 18:00 (UK time), excluding UK bank holidays. We reply to emails within 1 business day.